Privacy Policy

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password
• Business Information: Restaurant details, locations, employee information, and operational data
• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
• Customer Data: Customer orders, preferences, and feedback you input into our system
• Communications: Messages, support requests, and feedback you send to us

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information, including:

• Usage Data: Features accessed, pages viewed, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address
• Cookies and Similar Technologies: See Section 7 for details

2.3 Integration Data

When you connect third-party services (such as Toast POS, QuickBooks, or other integrations), we collect data from those services in accordance with your authorization and their privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and optimize user experience
• Develop new features and services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent, where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Customer support tools
• Email and communication services

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests).

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your account is terminated or deactivated, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage and improve our Services
• Deliver relevant advertising (where applicable)
• Provide security features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to and receive a copy of your personal information.

8.2 Correction

You can update or correct your account information at any time through your account settings.

8.3 Deletion

You can request deletion of your personal information, subject to certain exceptions (e.g., legal requirements).

8.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

8.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.

To exercise any of these rights, please contact us at privacy@mise.restaurant.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Data Protection Officer

For users in the European Economic Area (EEA), you may contact our Data Protection Officer at: dpo@mise.restaurant